Recently discovered accounting inaccuracies on my mortgage statements. What do you recommend I do next?
It was about four months a $1500 fee appeared on my statement. I called the company and went through a chain of people till someone answered and stated that the fee was applied to prior year taxes. As a first time buyer it sounded reasonable so I accepted that and went about paying. Now at the fourth month despite my $400 principal applied to the fee there’s still a balance and now an overdue payment of 1 month. So last night sat down and went through 3 years of statements and discovered that at random points throughout the year the accounting system generates a statement with a gap in the accounting activity. Those few days in Accounting Activity gap completely ignores a payment I made. So far I have discovered this occurrence at least 3 times. That’s at least $1500 in Accounting error discovers and there’s the overhanging fruit that I have been paying a wrongly calculated interest vs principal for at least 3 years. Once the domino starts falling man the numbers get a bit complex. This is why I’m thinking I need to take this to like a watchdog agency or something. My mortgage was purchased by this company in 2016. It’s all been wonky since.