A quarter of Google Duplex calls are actually placed by humans

Earlier this month, I shadowed several restaurants throughout New York and talked to restaurant employees across the US to see how they’ve received Google Duplex, the AI that makes life-like calls for reservations on your behalf. Most agreed that the AI sounded unmistakably human — and according to Google’s response to reporting by The New York Times, there’s a 25 percent chance that they were.

Google says that a quarter of Duplex calls start with human callers, and 15 percent start with the AI and are later intervened by a person from the Duplex call center. The company told The New York Times that it uses a variety of signals to decide whether a call should be placed by a human or a robot, “like if the company is unsure of whether the…

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